What
is required to make a reservation?
When
is check-in & check-out time?
What
are your office hours? What if arrive after hours?
What
about damages?
What
is the closest airport?
What is your Change/Cancellation Policy?
What
do I need to bring?
How will I receive my confirmation and arrival
instructions?
What
about extras?
Can
I make an early reservation for my next stay?
What
is required to make a reservation?
When you make the decision you’d like to reserve one of our
properties, you can either confirm your interest via our online
inquiry form, e-mail us directly @ info@aaasunstate.com or call
our office at 352-242-0351 and speak to one of our specialists.
When making
your reservation, we require 50% of the rental in at the time
of your reservation (generally placed on a credit card); the
remaining balance is due 60 days prior to check-in and is non-refundable
at that point. If you have provided a credit card, you will
be sent a credit card authorization form to sign and return
to us. We will use the same credit card to process the final
payment unless we have received payment from you otherwise.
You will
be required to check in with 24 hours after your arrival to
post a $300 damage deposit ($500 deposit if you have a pet approved
home). See “what are your office hours?” below.
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When
is check-in & check-out time?
Your home will be available for Check-in at 4:00
p.m. Please do not arrive early unless you have arranged for
an early check in. It takes many hours to clean
a home; unless an early arrival has been requested, your home
will NOT be ready until 4pm. Early check-in, if available, is
an additional fee.
Check out time is 10:00 a.m sharp. Please vacate the home promptly
so we can prepare it for the next guest. Late checkouts may
be requested if the home is available. Late checkouts are an
additional fee.
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What
are your office hours? What if arrive after hours?
Our office hours are from 9:00 am to 5:00 p.m. Monday thru Friday;
9:00am to 3:00pm Saturday. Our office is closed on Sunday. FLORIDA
LAW requires all guests register - You must come to the office
to check in the next business day after your arrival to present
photo ID and provide a $300 damage deposit. If you
arrive Friday, you must check in Saturday. If you arrive Saturday
or Sunday, you would check in Monday.
After hours
arrival is worry free. If you arrive after our office has closed,
as per the instructions that will be sent to you, you will access
your home information from a lockbox we have at our front door.
You will be given the lockbox code to open the box- your home
information (driving directions, maps, lockbox code, alarm info,
etc.) will be inside. There is also a 24 hour after hours number
posted there in case you encounter any problems.
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What
about damage? I understand I am responsible.
Yes, you are. We would ask that you treat your vacation home
with the respect and care you would your own home. All homes
are privately owned and owners have a considerable investment
in their homes to make it available for you to enjoy. Homes
are inspected prior to a guests arrival and after every checkout.
Please check the home upon arrival. If you notice damage or
something becomes broken during your stay, please contact our
office immediately to notify us. Damaged items, missing items
and fines for smoking in the home are all chargeable against
your damage deposit.
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What
is the closest airport?
Orlando International is about 45 minutes away; Sanford International
is about 1.5 hours away. P.S. Mickey isn’t in Orlando, he’s
in Kissimmee. The vacation homes are close- in the Davenport/Clermont/
Kissimmee area. All are between 8-14 miles of the Parks. Universal
(in Orlando) is slightly farther.
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What
is your Change/Cancellation Policy?
If you change your reservation there is a $20.00 fee for any
change. No changes can be made within 30 days of your arrival.
There is a $200 cancellation fee for ALL cancellations, regardless
of how far in advance the cancellation notice is given. A cancellation
within 45 days of your arrival will result in a loss of all
monies.
A cancellation with more than 45 days notice will allow a refund
of all monies with the exception of the cancellation fee. All
cancellations must be confirmed in writing.
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What
do I need to bring?
All vacation homes are "self catering" accommodations.
The homes are supplied with minimum personal and disposable
items (paper products) such as toilet paper, soap, garbage bags.
etc. Things you will need to bring or purchase upon arrival
are items such as: Paper towels, Bath, Laundry and Dish Soap,
Trash Bags, Foil, Plastic Wrap, Hair Dryer (although most have
1), etc. You should also bring your personal items such as Golf
Clubs, Swimsuits, sunscreen, spare glasses/contacts, cash (Mickey
and Shamu love cash), prescription medicine, DVD’s, games, puzzles,
cameras, the kids (optional ?) but not Fido, unless you’ve pre-arranged
for a pet friendly home.
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How
will I receive my confirmation and arrival instructions from
AAA SunState Management?
All confirmation and arrival instructions will be sent via email
or regular mail. To make certain you receive these emails,
please adjust your spam filter to add the domain info@aaasunstate.com
to your accepted email addresses. You will receive
a reservation confirmation email within 24 hours of making your
reservation along with Reservation Confirmation and Credit Card
Authorization Form (with the Terms and Conditions attached).
You’ll complete these and return them to us via fax or mail.
After your final payment has been applied to the reservation,
you will receive a final e-mail (or regular mail letter if you
don’t have e-mail) which will contain all of your information
including driving directions to our office, the lock box code
(in case you arrive after hours and need to access your home
information there), etc. If you arrive during our business hours,
you will check in with our staff. If after hours, you will access
your home information from our lockbox then return the next
business day to check in and register. If you have not received
information from us within 2 weeks of your arrival date, please
contact us.
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What
about extras? I want a bar-b-q grill and I’d love fresh flowers.
We have bar-b-q grills, cribs and high chairs available to rent.
We also have concierge services available for many other things~
fresh cut flowers (delivered to the home before your arrival,
food (drinks and snacks are delightful and refreshing after
a long flight or long drive) to recommendations and directions
to shopping malls, grocery stores and golf courses. Don’t forget
we live in the area so we can direct you to hundreds of restaurants
too.
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I
know I’ll love it! Can I make an early reservation for my next
stay?
Absolutely! And we’ll make it even more attractive by providing
you a coupon for your next rental once you arrive. We love return
visitors and appreciate your patronage of our beautiful homes
year after year.
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Thank you for choosing AAA SunState Management- 352-242-0351.
info@aaasunstate.com
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