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FAQ's - Renting a Vacation Home

What is required to make a reservation? 
When you make the decision youd like to reserve one of our properties, you can either confirm your interest via our online inquiry form, e-mail us directly @ or call our office at 352-242-0351 and speak to one of our specialists. When making your reservation, we require 50% of the rental in at the time of your reservation (generally placed on a credit card); the remaining balance is due 60 days prior to check-in and is non-refundable at that point. If you have provided a credit card, you will be sent a credit card authorization form to sign and return to us. We will use the same credit card to process the final payment unless we have received payment from you otherwise. 

You will be required to check in with 24 hours after your arrival to post a $300 damage deposit. See what are your office hours? below. 

Do you offer group rates if I want multiple homes? 
Yes we do. Please indicate the number of homes you wish to secure and we will provide you special rates for multiple homes.

When is check-in & check-out time? 
Your home will be available for Check-in at 4:00 p.m. An early check-in can be coordinated for an additional fee. If the property has a check-out the day of your arrival we will not be able to coordinate an early check-in. 

Check out time is 10:00 a.m. A vacation home requires more time to clean than a hotel room, so please help us prepare for our next guest by being on time. 

What are your office hours? And please explain the damage deposit. 
You must come to the office to check in the next business day after your arrival to provide a $300 damage deposit. Our office hours are from 9:00 am to 5:00 p.m. Monday thru Friday; 9:00am to 3:00pm Saturday. Our office is closed on Sunday. If you arrive Friday, you must check in Saturday. If you arrive Saturday or Sunday, you would check in Monday. 

Damage deposits are to protect the owner for damage that may occur during your stay. Damage deposits can be paid with cash or with a credit card/debit card authorization. If no damage occurs, your deposit is refunded within 7 days of your departure. If a credit card authorization is held, the credit card authorization will release automatically within a period of time by your bank. If any damage is assessed to you, you will be notified of the charge. 

What about damage? I understand I am responsible. 
Yes, you are. We would ask that you treat your vacation home with the respect and care you would your own home. All homes are privately owned and owners have a considerable investment in their homes to make it available for you to enjoy. Homes are inspected prior to a guests arrival and after every checkout. Please check the home upon arrival. If you notice damage or something becomes broken during your stay, please contact our office immediately to notify us. Damaged items, missing items and fines for smoking in the home are all chargeable against your damage deposit. 

Please note- renting a home is different than renting a hotel. There are certain standard policies and procedures for a self-contained home. Please refer to the information book located in the home. 

What is your Change/Cancellation Policy? 
If you change your reservation there is a $20.00 fee for any change. No changes can be made within 30 days of your arrival. 

There is a $150 cancellation fee for ALL cancellations, regardless of how far in advance the cancellation notice is given. A cancellation within 45 days of your arrival will result in a loss of all monies. A cancellation with more than 45 days notice will allow a refund of all monies with the exception of the cancellation fee. All cancellations must be confirmed in writing. 

What will we be responsible for when we check out? 
We ask only that you turn off all electrical items and fans, lock all doors, remove the garbage and do not leave excessive laundry for our staff. You may simply return the key to the lock box and be on your way. An inspector will arrive shortly after your departure to check the home. 

How will I receive my confirmation and arrival instructions from AAA SunState Management? 
All confirmation and arrival instructions will be sent via email or regular mail. To make certain you receive these emails, please adjust your spam filter to add the domain to your accepted email addresses. You will receive a reservation confirmation email within 24 hours of making your reservation along with Reservation Confirmation and Credit Card Authorization Form (with the Terms and Conditions attached). Youll complete these and return them to us via fax or mail. After your final payment has been applied to the reservation, you will receive a final e-mail or regular mail letter which will contain all of your information including driving directions to both your vacation home and our office, the lock box code (to access the home), gate codes, security/alarm codes and/or all codes applicable. If you have not received these within 2 weeks of your arrival date, please contact us.

What do I need to bring?
Please understand that vacation homes are "self catering" accommodations. The homes are supplied
with one roll of toilet paper and a small hand soap per bathroom, 2 kitchen garbage bags, one dishwasher tab, a small liquid dish soap, a small laundry detergent and a roll of paper towels. Any additional items stated above will need to be purchased as well as any personal items food/condiments, shampoo/conditioner, bath soaps, laundry detergent/fabric softner, etc.)

What about extras? I want a bar-b-q grill and Id love fresh flowers.
We have bar-b-q grills, cribs and high chairs available to rent. We also have concierge services available for many other things~ fresh cut flowers (delivered to the home before your arrival, food (drinks and snacks are delightful and refreshing after a long flight or long drive) to recommendations and directions to shopping malls, grocery stores and golf courses. Dont forget we live in the area so we can direct you to hundreds of restaurants too.

I know Ill love it! Can I make an early reservation for my next stay?
Absolutely! And well make it even more attractive by providing you a coupon for your next rental once you arrive. We love return visitors and appreciate your patronage of our beautiful homes year after year. 

Thank you for choosing AAA SunState Management- 352-242-0351.

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